Last updated: [01/01/2026]
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused
- In its original packaging
- In the same condition as received
Non-Returnable Items
- Used or assembled kits
- Customized or modified products
Refunds
Once we receive and inspect the returned item:
- You will be notified by email
- Approved refunds will be issued to the original payment method
- Processing time may take 5–10 business days
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue.
Contact
For returns or refund inquiries, contact us at:
Email: contact@aeroquetz.com
